The University of Vermont

Vermont Family Business Initiative

Leading the Business

The Critical Link Between Great Employees and Superior Customers

Date: March 14, 2007
Time: 8:30 a.m. – 12:30 p.m.
Presented By: Brian Degen
Location:

 Capitol Plaza, Montpelier - Directions


Description:

 First who, then what? Jim Collins asked this question in his breakthrough work "Good to Great." Many business owners focus on what products and services to offer their customers and then move to align their people and organizations in support of that mission. At what point does a business begin to focus on the "who" before the "what?" How does a leader's style and role change as an organization grows? And how can a leader best focus their people on the activities that will lead to high customer satisfaction and loyalty? These topics will be covered in this engaging and strategic discussion with your peers.

Participants will take away:

  1. A comparison of your leadership approach to that employed by successful companies at similar stages of growth;
  2. A comprehensive framework for achieving high customer loyalty and increased profits;
  3. A refined perspective on your customer value proposition

Presenter Bio:

 Brian Degen is principal of Fieldstone Consulting, a management consulting firm with a focus on assisting company leaders in growing their businesses profitably. Brian has held a wide variety of senior and general management positions with large and small companies including Chief Operating Officer of two Vermont-based businesses. He built operating divisions for Fidelity Investments and International Data Corporation and began his career with six years in manufacturing management at Data General Corporation. In addition to his consulting business, Brian assists family-owned businesses in obtaining investment capital from private equity groups and providing them M&A advice through a relationship with Mad River Valley Associates in Waitsfield, Vermont. He is also founder and president of the Open Hearth Community Center, a non-profit organization devoted to providing healthy multigenerational programs and facilities to residents of the Mad River Valley. Brian earned a B.S. in Operations Engineering and an MBA, both from the University of Michigan.

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    Vermont Training Program Grants

    Program Grants Available

    Non-credit workshops and courses only

    Employees working in the industries of: manufacturing, healthcare, informational technology, telecommunications, and environmental engineering may be eligible for up to a 50% discount on courses. This grant is offered through a partnership with the Vermont Training Program and the Department of Economic Development. For more details call 888-222-3413 or 802-656-4033.

    Notice to Trainees

    WHY WE NEED YOUR SOCIAL SECURITY NUMBER
    Act 192 of the 2008 Vermont Legislature requires employers and other training providers receiving support from the state to provide the social security number of each individual participating in the training to the department of state government supporting the training. The social security number will be used to gather wage information from the Department of Labor's files after you complete training, in order to evaluate the training program.

    The Departments of Labor and Economic Development must provide information on the employment outcomes of training programs to the Legislature. Your information will be combined with information of other trainees to ensure your privacy and the privacy of your employer. The law requires the departments to keep your information confidential.

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