University of Vermont

Building Capacity

municipal buildingQuality Service

Successful independent sector organizations of all sizes can learn some valuable lessons from our for-profit counterparts. Even committees can work to improve their service to their “customers”. While it is fine to be mission-centered your organization would also do well to spend some time considering what type of impression you are making on your customers and colleagues. What is your organizational commitment to providing quality service? How do you know when you are successful? In this module we explore what quality service looks like in small nonprofits, informal organizations, and committees. We’ll look at issues such as communication protocols in an electronic world, cross-training, and the importance of verbal and nonverbal messaging.  We’ll conclude with the importance of the feedback mechanism and why it is important to ask your clients and customers how you are doing.


Last modified August 10 2011 10:49 AM

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