University of Vermont

Cultivating Healthy Communities

Blackboard Collaborate

Help & Support

If you are having problems connecting to a session, contact Blackboard Collaborate Technical Support which Includes Knowledge Base, Phone Help, and Live Chat assistance.

For telephone support in North America, call toll free: 1 (877) 382-2293.

Troubleshooting / Common Problems

Audio Issues

Check your connections and make sure you have gone through the Audio Setup Wizard.

Audio, Video or Whiteboard is 'breaking up'

Check that you set your internet connection speed correctly
Edit > Preferences > Session > Connection.


Use a headset instead of built-in microphones or speakers.

Last modified November 11 2014 01:18 PM