Help & Support
If you are having problems connecting to a session, contact Blackboard Collaborate Technical Support which Includes Knowledge Base, Phone Help, and Live Chat assistance.
For telephone support in North America, call toll free: 1 (877) 382-2293.
Troubleshooting / Common Problems
Check your connections and make sure you have gone through the Audio Setup Wizard.
Audio, Video or Whiteboard is 'breaking up'
Check that you set your internet connection speed correctly
Edit > Preferences > Session > Connection.
Use a headset instead of built-in microphones or speakers.
Last modified April 11 2014 11:30 AM