A. Some people who use MS Outlook to send e-mail end up inadvertently sending attachments out that nobody else can read (go Microsoft!). You may see them as "MS-TNEF" files, but your e-mail program doesn't know how to open them, even though you know they're supposed to be a jpg image, or a word document, etc. To open a TNEF file, simply save the attachment (call it anything you want) to your Zoo account.

If you are using Pine, you can open the message, press "v" to view the parts of the message, highlight the TNEF file, press "s" to save, and give it a filename. If you normally use another program, save the attachment to your computer, and then FTP it to your Zoo account. Then, ssh to zoo and login. When you are at your Zoo prompt, type:

tnef filename

where "filename" is the name of your attachment file. The program "tnef" will run on zoo, and decode your file. Look at your files (type "ls -l") and you will see a new file. To view it, just FTP it back down to your computer. Yipee!

If you have no idea what these directions mean, have no fear! Just call the CIT HelpLine (6-2604), give them this web page and ask them to walk you through it.