Client Services Projects Updated 28 Sep. 2005
Title	Description	Priority	Assignee	Primary Client	Primary Impact	Resources	Effort	Status	Start	End
Campus Agreement	First institution-wide implementation of Microsoft Campus Agreement	1	CS/DJW	Faculty, Staff	Faculty, Staff; IT support personnel	Funding, publicity, education, MCSV operations, software distribution	.1 FTE ongoing; more now	Current Status	5/15/05	8/31/05
ERP User Help	Structure and processes integrating Help Line with ERP specialists	1	BLO	Staff, Faculty	Staff, faculty, CATalyst team	Software, call processing, tracking, writing	Some CS; most from CATalyst	Current
Fall preparation	More students and faculty than ever, oh my!	1		Students, Faculty	Students, Faculty			Ending		9/30/05
Safe Computing	Avoid or recover from viruses, other malware; avoid security risks and esposures	1		Students	Students			Current
Webmail	New version: client education; performance issues	1	all	All, including prospective students	All, including prospective students	Human resources		Current
Abuse handling	Enforcement of copyright and security complaints; education; automating complaint handling for greater efficiency	2		Students	Students			Ongoing
Campus (Active Directory) file services	Expanding services to all interested department; adding services like workstation management and Sharepoint	2		Faculty, Staff	Faculty, Staff; IT support personnel
Communication	Computing web site; IT newsletter; all means of getting technology information to people who need it when they need it	2		All, including prospective students	All		1 FTE requested	Ongoing, Future
Computer lab coordination	Consistency across campus labs; funding	2	DLRH	Students	Students, Faculty	Hardware, software funding	FTE needed	Ongoing
Fall IT Newsletter	Next issue (Back-to-school issue canceled due to time constraints)	2	SBP, all	All	All	Human resources	Currently approx. 0.2 FTE	Current
IT standards	Identifying needs; product evaluation; staffing for education and support	2		All	All, IT personnel	Human resources, hardware and software funding		Ongoing
Software licensing	Ranging from site licenses to special individual pricing; distribution. E.g., Symantec Antivirus evaluation and renewal decision	2		All	All	Software funding		Ongoing
Student computing support improvement	Services closer to students; collab with ResLife	2		Students	Students	Human resources, space		Some current effort
Client education	Information literacy; IT literacy; problem avoidance and resolution; proficiency	3		All	All	Collaboration opportunity	1 FTE requested	Future
Help Line knowledge base	The critical info and folklore; who knows what	3		All	IT support personnel
IM (Jabber)	Secure and universal IM	3		All	All	Human resources, hardware and software funding	FTE needed	Starting
New Computer Experience	Although long regarded as a client responsibility, a majority of departmental clients can't perform the tasks needed to make the transition to a new computer.  Client Services and Microcomputer Services are exploring processes and resources needed to improve the experience.	3		Staff, Faculty	Faculty, Staff; IT support personnel	Human resources	FTE needed	Current
Oracle Calendar & Exchange	Need to evaluate synchonization feature	3		Staff, Faculty	Faculty, Staff; IT support personnel	Human resources, hardware and software funding	FTE needed	Future
PDA	Growing client interest, more advanced functions like email, web, "smart" phones	3		Staff, Faculty	Faculty, Staff; IT support personnel	Human resources, hardware and software funding	1 FTE requested	Future
R&D	Getting ahead of demand; leading technology choices	3		All	All, IT personnel	Human resources, hardware and software funding		Ongoing, Future
Web publishing support	Always more demand than supply; support has been in ACS	3		All	All, IT personnel	Human resources	FTE needed	Future
Collaboration tools	As recommended by Email, Calendar, and Collaboration committee	4		All	All, IT personnel
LRG Project Template/SJC/07-06-2005