UVM Information Technology
Frequently Asked Questions
Q: Do I need a computer?
You certainly will need to use a computer, so the big question is whether to purchase one, or to use UVM's computing labs. Although most colleges at UVM do not require computers, over 80% of students do own one. If you don't have much experience with computers, you may want to use campus computing labs while you get up to speed. But most students find having their own computer convenient and worthwhile.
Students who purchase computers through the University generally have a more positive experience than those who bring computers with them, so the University recommends purchasing from UVM's nonprofit Microcomputer Services department. UVM offers competitive educational pricing, on-campus hardware service, and the simplicity of ready-to-use Internet software. Computers are designed for the University's complex networked environment, rather than less demanding home use. Microcomputer Services sells computers from Apple, IBM, and Dell.
Q: Should I get Macintosh or Windows?
Both are supported at UVM,[1] so most students can choose whatever they’re most comfortable using. Some disciplines, including the School of Business Administration and the College of Engineering and Mathematics, have specific computer requirements. Check with your advisor if you are unsure.
Q: Should I get a laptop or desktop?
More and more students are choosing laptop or notebook computers. Though a comparable desktop computer typically costs less, a laptop can be used almost anywhere – in your room, on your way home, on the green, in the library or the student center. And it fits into your residence hall room. You can bring it with you on academic breaks and summer vacations – it’s easy to carry and quick to set up. Keep in mind that a laptop computer requires careful handling to avoid loss, theft, or mechanical damage.
Q: Can I use a “hand-me-down” computer (e.g., from a parent)?
That is rarely a good idea. If you are in a computer-requirement program (e.g., Business or Engineering), an older computer is unlikely to meet the specifications. It may not be Year 2000 compliant, and it can be particularly challenging to network: you may have difficulty finding and installing an appropriate network adapter card and software drivers.
If you don't have an up-to-date computer, and don’t plan to purchase one, it's best to use the computers and printers available in campus computing labs.
Q: I’ve seen computers offered at retailers and by mail order for very low prices. Can I use one of these bargain computers at UVM?
Mass market and mail-order retailers sell lots of low-priced computers today, and many of them will work satisfactorily in the UVM environment. However, most of these machines are designed for the home / dial-up environment. Even reputable manufacturers retail lower-quality versions of their commercial-quality machines for the home market.[2] Should you have problems with such a system, the retailer may not be willing or able to help. UVM support for some brands is severely limited. We will attempt to answer your questions about these systems, but we cannot be expert on all systems and will frequently have to refer you to the manufacturer or dealer.
Home-made computers are even more problematic. It will be difficult for family members to help you from a distance.
Q: Are there campus computers I can use?
Yes. There are sizable labs with Macintosh and Windows computers. Even if you have your own computer, you may want to work in the labs to print or to use special software. You'll find computing labs in some of the residence halls, and you may take courses that entitle you to use labs geared toward your course work.
Q: How can I get on the Internet?
All residence hall rooms have high-speed Ethernet connections to the Internet – no modem is required, and there’s no additional charge. If you purchase a network-ready computer through UVM, just plug it in, fill in your personal information, and you're online. If you bring a computer with you, it must meet certain requirements, including specific pre-installed networking hardware and software (professional installation recommended!); you'll install and configure additional software once you get here.
Q: What software should I bring or buy?
So that we can assist you, be sure to use current versions of software recommended by UVM. While this software is available on the retail market, you can purchase software through the University Store and Microcomputer Services at very low educational prices — and you can use UVM-licensed virus protection and Internet software at no charge.
Q: Do I need a printer?
Having your own printer may be convenient at times, but you'll have to change ink or toner, clear paper jams, and troubleshoot problems. Why not print in the computing labs, where someone else has the headaches?
Q: What will I need to know? How can I learn about computing?
You are responsible for:
· knowing how to use Macintosh or Windows;
· knowing how to use software commonly needed for classes, such as word processing, email, and the Web;
· backing up your work;
· installing software;
· basic troubleshooting; and
· setting up your computer, if you own one.
The more you can learn before you arrive at UVM, the better off you'll be. Fortunately, most modern computer programs come with built-in help and hints; some even have automated tutors. Bookstores are stocked with self-help books. Your fellow students and teachers are often experts. And many UVM departments tailor courses to using computers in their field. Sign up for CS 2 or AGRI 85, or introductory computing courses offered through your major, if you need basic computing skills.
Q: What if I need help?
Sometimes computers break, or don't work the way they're supposed to, or you just need advice about how to do something. When this happens, and you can't find the information you need in the manuals or built-in help pages that came with your computer or your software, you'll be able to call UVM's computer Help Line. If they can't help you solve your problem over the phone, they can designate a software specialist to work with you. If you bring a computer with you, be sure you have a strategy for getting it repaired in Burlington. UVM is able to provide the most comprehensive software and hardware support for students who purchase computers through Microcomputer Services.
Sources for Additional Information
On the World Wide Web:
University of Vermont
www.uvm.edu
Computing and Information Technology
cit.uvm.edu
Ø Recommended and supported software
Ø Microcomputer purchases
Ø Help Line
Ø Computing labs
Ø Creating your email account
Residential Technology
reslife.uvm.edu/resnet/
UVM Libraries
sageunix.uvm.edu
School of Business Administration
bart.emba.uvm.edu
College of Engineering and Mathematics
www.emba.uvm.edu
By phone and email:
Computing and Information Technology
cit@uvm.edu
Steve Cavrak or Dean Williams 802-656-3316
Microcomputer Services
depot@uvm.edu
Andy Gingras 802-656-3067
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