CIT(Computing and Information Technology)

Fall 2000 Opening Week Student Computing Events

Friday, August 25 through Wednesday, August 30, 2000

Coordination Sessions

Please be present for an orientation and coordination session for the events you're participating in.
Wed., Aug. 22? Andy Walk-through for computer Distribution (Pick-up) logistics other than technical support
Tue., Aug. 22, 3:00 - 4:00 pm Doug, Bess, Dean Walk-through for Pick-up and Help Fairs technical support

Computer Pick-up & First Week Fairs

Here's the developing work schedule for computer pick-up and the computer support fairs.  I've designated tentative roles for everyone, based partly on what we did last year, but please check your schedule -- and let me know if you're not happy with your role, or any other problems, asap.  Last year was highly successful, thanks to you and to these events. Thank you all for your extra efforts to make move-in and the start of this year's fall semester even better.

Success factors from last year that we'll repeat this year:

  1. Setting up your new computer document (Geoff)
  2. Online resources guide and FAQ for new students (Ellen)
  3. Requirement to install and test Ethernet card at home
  4. Digital Junction (Ethernet cards for those who forgot to do it at home)
  5. Technical support team at pick-up and help fairs
  6. Self-installation guide for non-UVM computers (Residential Technology)
  7. Lots of perfectly configured UVM computers
  8. ... and more

    9.  

     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

Changes planned this year:
  1. Refined dispatch process, including better check-in and check-out (Doug has a number of ideas)
  2. Business Administration personnel at the Help Fairs
  3. Cables sold by UVM Bookstore at Help Fairs (this hasn't been confirmed yet)
  4. Help Fairs take place a day earlier, and have been advertised in the Opening brochure
  5. Name tags or some other identification for consultants
  6. Printers were $99, so there will be a lot of them.  <groan>
  7. Footprints!
  8. Zoo passwords can be changed from anywhere on campus
  9. A mature telephone system
  10. Welcome Back message (SJC)

    11.  

     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

Here's the schedule:
 
Who Computer Pick-up

Friday, 8/25

7:30 am to 3:00 pm, Gym
 
 
 
 
 

(Official hours: 8:00 - 2:00)

Phone 67122, 67133

 Computer Pick-up

Saturday, 8/26

1:30 to 4:30 pm, Kalkin
 
 
 
 
 

(Official hours: 2:00 - 4:00)

Phone 67122, 67133

 Sunday
Computer Help Fair

Monday, 8/28

2:00* to 8:00 pm, at MAT, serving MAT, H/M, L/L

* Possible 2:00  walk-through (DSV)
 

(Official hours: 3:00 - 8:00)

Phone 67869
Computer Help Fair

Tuesday, 8/29 

2:00 to 8:00 pm, at WDW, serving Redstone campus
 
 
 
 

(Official hours: 3:00 - 8:00)

Phone 67954
Computer Help Fair

Wednesday, 8/30 

2:00 to 8:00 pm, at Chittenden lounge, serving main campus
 
 
 

(Official hours: 3:00 - 8:00)

Phone 61009
Greg Tech Support II Tech Support II X Tech Support II Tech Support II  Tech Support II 
Alison Tech Support II, except mid-day X X Tech Support II Tech Support II X
Bess Helpline coord. @ Wat. Helpline coord. @ Wat. X [Helpline?] Tech Support II, Satellite coord. Tech Support II, Satellite coord. Help Line
David X [Lab Consultant training & Workstudy @ Wat.] X [Waterman lab activities] Workstudy & Orientation @ Wat. X (Satellite pre-coordination.) Tech Support II Tech Support II
Dean Distribution Distribution ? Tech Support I Tech Support I Tech Support I
Doug Dispatch Dispatch X Dispatch Dispatch Disptach
Ellen Distribution Distribution X Account Services Account Services Account Services
Geoff Tech Support II Tech Support II  X X Tech Support II Tech Support II
Lynne Tech Support II Distribution  X Tech Support II Tech Support II Tech Support II
Phil Tech Support II X X Tech Support II Tech Support II Tech Support II
Jessica Tech Support II X X Tech Support II Tech Support II Tech Support II
Joe H. X [Arts & Sciences day] Tech Support II X Tech Support II Tech Support II Tech Support II
______? X Satellite coord.  Satellite coord.  Satellite coord. 
Satellites
Drew O'Conner		 X? X? X X X Tech Support & Learning
Walter B. X Tech Support II Tech Support II Tech Support II
Joanne Moore Tech Support II Tech Support II Tech Support II
Chuck Foell Tech Support II, Moving X X X
Andy G. Distribution Distribution X Distribution Distribution Distribution
JoAnne Foell Tech Support II Tech Support II? Tech Support II?
Other CIT'ers and UVM'ers are Welcome!  Distribution (Coordinatored by Andy) Distribution (Coordinatored by Andy) X
?
?
?
David Deutl Tech Support II? Tech Support II? Tech Support II?
Mary Parent Tech Support II
Joe Parent Tech Support II
Chris Behr Tech Support II
Ben Schacher, David Langer, Justin Howard Help Line Help Line Help Line
Pope L. Distribution Distribution Tech Support II Tech Support II Tech Support II

Job Descriptions

 
Tech Support I Basic user support, such as helping with Netscape configuration when there are no technical problems, and myriad "how to" questions
Tech Support II Advanced user support, including problem resolution with Windows and Macintosh OS, networking, and applications 
Helpline coordination Referral of student help calls that are not resolved by Help Line consultants. Entry into Footprints, with email to Dispatch table at computer pick-up site. Direct students referred to Dispatch to go in person to the Dispatch table to get on the list for on-site help.
 Dispatch At pick-up site, dispatch technical support people to students' rooms.  Keep list of requests, both from students coming to dispatch table in person and from Footprints referred by Help Line.  Residential Life may also have a staff member at the Dispatch table.
Satellite Coordination Hire satellite consultants; arrange for as many as possible to be present each evening.  Help pair them up with professional staff for on-the-job training.
Satellite Consultants Solo technical support, or working alongside professionals, as appropriate.
X Not working this particular event.

Task List

[ done] LGS Order AC power, extention corts, outlet strips, tables, chairs for Pick-up dispatch sites
[done, 8/11] DJW Order networking and phones for pick-up sites.
- Fix ports at 10 mbps
- see archived text from order form
[done] Walter B. Phones, networking, power, tables, room reservations for Help Fairs
[done ] LGS Signs for Tech Support Dispatch, directional signs to sites, name tags for personnel
[done ] DSV, BLO Walk-through for Help Fairs
[ done] DJW Email clients that CIT is out of their offices doing Pick-Up and Help Fairs
[ ] DJW Pre set-up Q&A person
[ done] DJW, LGS, CRC Pager list; pagers for all
[ done] DJW Call for tech support help: CIT, Advocats
[ done] GCD, Jon R. Ghost CDs
[done] DJW Ask Digital Junction for info sheet (where they are, cost, what they do)
[done] DJW Check if Bookstore can reset Registration PINs

Last revised: 30 August, 2000
Questions? Send e-mail to dean.williams@uvm.edu
Author: Dean Williams
Computing and Information Technology, http://www.uvm.edu/cit/
Copyright 1999, 2000 The University of Vermont