UVM Information Technology Frequently Asked Questions
Q: Do I need a computer?
You certainly will need to use a computer, so the big question is whether to purchase one, or to use UVM's computing labs. Although most colleges at UVM do not require computers, over 80% of students do own one. If you don't have much experience with computers, you may want to use campus computing labs while you get up to speed. But most students find having their own computer convenient and worthwhile.
Students who purchase computers through the University generally have a more positive experience than those who bring computers with them, so the University recommends purchasing from UVM's nonprofit Microcomputer Services department. UVM offers competitive educational pricing, on-campus hardware service, and the simplicity of ready-to-use Internet software. Computers are designed for the University's complex networked environment, rather than less demanding home use. Microcomputer Services sells computers from Apple, IBM, and Dell.
Q: Should I get Macintosh or Windows?
Both are supported at UVM. Since some academic programs require specific computers, you should check with your advisor if you are unsure. Otherwise choose whatever you are most comfortable using. Note that the School of Business Administration and the College of Engineering and Mathematics have specific computer requirements.
Q: Should I get a laptop or desktop?
More and more students are choosing laptop or notebook computers. Though comparable desktop computers typically cost less, laptops can be used almost anywhere in your room, on your way home, on the green, in the library or student center. And they fit into your residence hall room. You can bring it with you on academic breaks and summer vacations they're easy to lug and quick to set up. Keep in mind that laptop computers require careful handling to avoid loss, theft, or mechanical damage.
Q: Can I use a "hand-me-down" computer (e.g., from a parent)?
It depends, but this is rarely a good idea. If you are in a computer-requirement program (e.g., Business or Engineering), the computer is unlikely to meet the specifications. Older computers may not be Year 2000 compliant, and can be particularly challenging to network: you may have difficulty finding and installing an appropriate network adapter card and software drivers; support for some brands is severely limited. It will be difficult for family members to help you from a distance.
If you don't have an up-to-date computer, or plan to purchase one, it's best to use the computers and printers available in campus computing labs.
Q: Ive seen computers offered at retailers and mail order for very low prices. Can I use one of these bargain computers at UVM?
Mass market and mail-order retailers sell lots of low-priced computers today, and many of them will work satisfactorily in the UVM environment. However, most of these machines are designed for the home / dial-up environment. Even reputable manufactures retail lower-quality versions of their commercial-quality machines for the home market. Should you have problems with such a system, the retailer may not be willing or able to help. The UVM Help Line staff and others will attempt to answer your questions about these systems, but they cannot be expert on all systems and will frequently have to refer you to the manufacturer or dealer.
Q: Are there campus computers I can use?
Yes. There are sizable labs with Macintosh and Windows computers in Bailey/Howe Library and Waterman building, each staffed with helpful student consultants. Even if you have your own computer, you may want to work in the labs to print or to use special software. You'll find computing labs in some of the residence halls, and you may take courses that entitle you to use labs geared toward your course work.
Q: How can I get on the Internet?
All residence hall rooms have high-speed Ethernet connections to the Internet no modem is required, and theres no additional charge. If you purchase a network-ready computer through UVM, just plug it in, fill in your personal information, and you're online. If you bring a computer with you, it must meet certain requirements, including specific pre-installed networking hardware and software (professional installation recommended!); you'll install and configure additional software once you get here.
Q: What software should I bring or buy?
So that we can assist you, be sure to use current versions of software recommended by UVM. While this software is available on the retail market, you can purchase software through the University Store and Microcomputer Services at very low educational prices, and you can use UVM-licensed virus detection and Internet software at no charge.
Q: Do I need a printer?
Printers are evil! Having your own printer may be convenient at times, but you'll have to change ink or toner, clear paper jams, and troubleshoot problems. Why not print in the computing labs, where someone else has the headaches?
Q: What will I need to know? How can I learn what I need to know?
You're responsible for setting up your computer, basic troubleshooting, and knowing how to use software commonly needed for classes, such as word processing, email, and the Web -- so the more you can learn before you need it, the better off you'll be. Fortunately, most modern computer programs come with built-in help and hints; some even have automated tutors. Bookstores are stocked with self-help books. Your fellow students and teachers are often experts. And many UVM departments tailor courses to using computers in their field. Sign up for CS 2 or CDAE 85, or introductory computing courses offered through your major, if you need basic computing skills.
Q: What if I need help?
Sometimes computers break, or don't work the way they're supposed to, or you just need advice about how to do something. When this happens, and you can't find the information you need in the manuals or built-in help pages that came with your computer or your software, you'll be able to call UVM's computer Help Line. If they can't help you solve your problem over the phone, they can designate a software specialist to work with you. If you bring a computer with you, be sure you have a strategy for getting it repaired in Burlington. UVM is able to provide the most comprehensive software and hardware support for students who purchase computers through Microcomputer Services.
Q: What if I have more questions?
We hope you do! Bring your questions to Orientation, or take advantage of the contact people and resources listed. If you have Internet access, the Web is a great way to find out more about computing at UVM. You'll receive more information at Orientation and as fall approaches, including recommended hardware, supported software, and networking requirements.
Sources for Additional Information
On the World Wide Web:
University of Vermont
http://www.uvm.edu/
Computing and Information Technology
http://cit.uvm.edu/
See:
Residential Technology
http://reslife.uvm.edu/resnet/
UVM Libraries
http://sageunix.uvm.edu/
School of Business Administration
http://bart.emba.uvm.edu/
College of Engineering and Mathematics
http://www.emba.uvm.edu/
By phone and email:
Computing and Information Technology
cit@uvm.edu
Steve Cavrak or Dean Williams 802-656-3316
Microcomputer Services
depot@uvm.edu
Andy Gingras 802-656-3067
Ó 2000 The University of Vermont

Learning & Information Technology
Frequently Asked Questions
Networking
Computing
Information
Technology
Getting Ready for
Fall Semester 2000