Service & SupportWe are authorized to perform hardware service only on the computer models shown below. During warranty periods, parts and labor are covered under the terms and conditions* of each manufacturer's warranty or add-on coverage.
If the product is out of warranty or the failure is not covered, repairs will be billable on a time-and-materials basis with customer approval. Current labor rates apply.
Third-Party products sold by the Computer Depot, whether with a computer or separately, are usually covered directly by their manufacturers as we are not authorized to repair these products. We can generally assist you with finding repair service for these items if necessary. Returns of any items are subject to the terms of our Returns Policy.
Help for supported software, network configuration, anti-virus/anti-malware, and related problems is provided by ETS Client Services regardless of your computer model. Please see the ETS Help page for details. In-person assistance by Client Services staff is available at the Computer Depot Clinic, located in our office at 112 Davis Center.
All Macintosh laptops, desktops, displays, and Apple-branded accessories (except iPods under warranty, which must be sent to Apple by the customer directly). Apple's Hardware Warranties Page
Latitude laptops and OptiPlex desktops. Dell's Warranty Information
We are NOT authorized to perform hardware service on other Dell computers or printers. We do not recommend or sell Inspiron models on-campus. Our supported Dell models are the Latitude and OptiPlex. If you own a Dell computer other than Latitude or OptiPlex, or a Dell printer, we recommend that you contact Dell directly for hardware service at 800-274-7799. Thank you for your understanding.
ONLY M285, E-155C, and E-295C Notebook models that were sold through the Depot and are owned by a current UVM student, faculty, staff, or department.
If you own a different Gateway computer, please visit Gateway's support site, support.gateway.com for service. Thank you for your understanding.
* - Not all failures are covered under warranty or add-on coverage such as AppleCare extended warranty, or Dell CompleteCare accidental damage protection programs. Please refer to the warranty statement that comes with your computer, or here: Apple Warranty, Dell Warranty.
Service and repair of printers can only be accomplished by service providers authorized by each manufacturer. Please see our Printer Repair statement for more details.
Service and repair of all "3rd Party" external accessories such as hard drives, cameras, USB devices, etc., will be performed only via their manufacturer, and it is the responsibility of the customer to obtain service from the respective companies.
Last modified October 01 2009 10:56 AM
