How to Get Help

For technical assistance, please send an email to cesshelp@uvm.edu.

If you are in need of IT support and we are not available, please call the UVM Helpline at 656-2604. The UVM TechTeam is located in Billings/Ira Allen Chapel room i-117.

For self-help, please see the UVM Tech Team's Knowledge Base.

Laptop Recommendation Program for Undergraduates

Students in Teacher Education Programs in the College of Education and Social Services have recently reached a turning point with respect to computer usage. State regulation requires that every student in every teacher education program produce a professional portfolio that demonstrates the depth of their knowing and the breadth of their doing with respect to knowledge and skills across six specific categories of professional expertise.

During the Fall of 2006, teacher education programs began to utilize a web-based system of building professional portfolios. Faculty determined that students pursuing a professional teaching career should have their own laptop computer from the beginning of their professional preparation. Most classes now include technology requirements and each teacher education program requires the gradual acquisition and critical reflection upon the data and documents of a student's professional education. This includes lesson plans, webquests, scanned examples of student work, and self-designed innovative assessments of teaching and learning. The system we recommend will enable students to work across platforms with a variety of innovative text and visual software creating for them an embedded and seamless education in technology literacy.

Hardware

The College of Education and Social Services recommends the purchase of a Mac laptop to all incoming students.

Software

The computing needs of teaching professionals in the College of Education and Social services include more efficient academic learning mediums like word processing and presentation software, as well as more innovative software that enhances concept mapping and critical thinking, video production, web management, and digital photo processing and production, and data analysis.

Which programs recommend the acquisition of a laptop?

Currently, the following programs will be recommending the acquisition of a laptop upon entering their program: Elementary Education, Middle Level Education, Secondary Education, Early Childhood Education, and Early Childhood Special Education.

Frequently Asked Questions

Why should I purchase the laptop recommended by the College of Education and Social Services?

The school has standardized on the Intel-Based Apple laptop (MacBook Pro, MacBook Pro Retina, MacBook Air), which can boot both Windows and Macintosh Operating systems. To eliminate unnecessary complications, it is suggested that you purchase your computer from the UVM Techstore.

There are two primary advantages to purchasing a computer through the UVM Techstore. First, warranty service will be available on campus. Second, the software used by our University will be easily pre-loaded on your machine. The University has technology support in place that will attempt to help you install the recommended software regardless of where you purchase your machine and we will attempt to assist you when problems arise.

Why should I buy a laptop instead of a desktop?

Having a laptop computer provides our students with constant access to their work. Students are able to bring their machine to classes held on-campus, in order to share their work, and get help from professors. While a desktop may provide students with the necessary software to complete their assignments, it doesn't allow for the increasing need to be part of a mobile learning environment.

What happens if my laptop breaks?

The University has multiple options in place for obtaining technical support. Please see How to Get Help, above.

What CESS Programs will be implementing this laptop program?

Currently, the following programs will be recommending the acquisition of a laptop upon entering their program: Elementary Education, Middle Level Education, Secondary Education, Early Childhood Education, and Early Childhood Special Education. If you are not in these programs, it is still recommended that you purchase an Apple laptop from the UVM Techstore.

Where should I buy my laptop?

We have standardized on the Intel-Based MacBook, which can boot to both Windows and Macintosh operating systems. To eliminate unnecessary complications, it is suggested that you purchase your laptop from the UVM Techstore. Students will receive information by mail about the recommended computer models.

There are two primary advantages to purchasing a computer through the UVM Techstore. First, warranty service will be available on campus. Second, the software used by the University will be easily pre-loaded on your machine. UVM has software support in place that will attempt to help you install the required software regardless of where you purchase your machine, and we will attempt to assist you when problems arise.

Can I upgrade my laptop from the basic configuration?

Yes. The UVM Techstore offers great pricing on upgrades and external peripheral options such as printers, cables, memory keys, speakers, and so on.

Should I insure my laptop?

It is recommended that you investigate insuring the computer against theft and accidental damage on your homeowner's insurance.

What if my laptop is stolen?

In the event a student's computer is stolen, s/he should immediately contact the appropriate police department (campus or local police). They should then contact the UVM Techstore for assistance in filing the theft report needed to submit a claim to your homeowner's insurance company.

How much should this computer cost? Can I get financial aid to help pay for it?

Since your laptop is recommended by the College, students may choose to use an outside educational lender to help finance their laptop. This request is permitted once every 4 years. Please visit Student Financial Services to obtain more information.

What is the warranty on this laptop?

The AppleCare Protection Plan extends the complimentary coverage on your Mac to three years of world-class support. The plan includes expert telephone assistance, global repair coverage, web-based resources, and TechTool Deluxe from Micromat—all for one economical price. Please visit Apple Inc.'s website to learn more about this program.

Technology Purchases for Faculty/Staff

Need new technology (computers, printers, tablets, etc.)?

  1. Submit a Technology Purchase Request.
  2. Work with business manager.
  3. Work with CESS IT staff to set up equipment.

CESS/University Owned iPads

iPads in CESS: Things to Know Before you Buy

Ownership

If an iPad is purchased for your use with University funds, it is the understanding that the device will be owned by the University. As with any technology purchased by the University, the device would remain with the department that purchased it should you ever leave your position at UVM.

App Licensing / Purchases

Apple's licensing agreement indicates that licensure/ownership of an App is granted at the time of purchase, to the email account associated with the iTunes account. For that reason, CESS employees must use their personal email as the sole Apple ID and account associated with the University-owned iPad.

Reimbursement Procedures for App Purchases or 3G service

The College of Education and Social Services will not reiumburse individuals for any App purchases nor will CESS reimburse individuals for any 3G data plans or overages. This includes Apps purchased for either personal or professional use. All App purchases will be made with the user's own email address or Apple ID, therefore the associated license will remain with the user forever. Thus, CESS will not pay or reimburse for items licensed for individual use with personal accounts.

Models Supported for Purchase

All iPad models are supported for purchase. However, if an individual purchases an iPad with 3G service, that individual is completely responsible for the cost of any and all charges associated with their account. CESS will not reimburse individuals for any charges related to 3G service.

Required Management Software

All devices will be managed with the Casper Suite software recommended by UVM. The cost for this software is $7 per device per year.

Technology for Teaching (TFT) Lab

Located in 540 Waterman, the Technology for Teaching Lab is a convenient space where students, faculty and staff can work, meet, and practice new technology tools. We have five desktop computers to do course work, research, email, video editing, and so on. You can also print using CatScratch. Maybe you just want to come in use the space to study or join together with a few classmates.  Either way, you are welcome.

TFT Lab Hours (540 Waterman)

  • Monday: 9:00 am – 4:00 pm
  • Tuesday: 9:00 am – 4:00 pm
  • Wednesday: 9:00 am – 4:00 pm
  • Thursday: 9:00 am – 4:00 pm
  • Friday: 9:00 am - 4:00 pm

CESS IT Staff

Joe Collier, Information Technology Specialist