University of Vermont

School of Business Administration

Learning Outcomes Assessment

Rubric: Business Skills - Information Technology


Operating System Navigation

File management, file types & extensions, network connectivity, system management & maintenance.
Unable to access or share electronic content; unable to connect a client PC Uncomfortable with managing and sharing electronic content or using a client PC Comfortable with sharing and managing electronic files, interfacing with a common operating system. Comfortable with various network connection methods.

Electronic Communications

Email composition and clients, instant messaging, social networking, netiquette, file collaboration and sharing.
Poor netiquette including unprofessional practices, unfamiliar with common communication methods Able to communicate and consume information electronically but not fluent in common collaboration and information management applications. Comfortable with attaching files, maintaining a social presence, good netiquette and can communicate well electronically.

Productivity Software

Spreadsheet, word processing and presentation software competency
Clumsy and poor presentation of information; in ability to demonstrate ability to use common productivity software to accomplish a task. Uncomfortable with analyzing data, working with a spreadsheet or formatting a word document. Comfortable with Excel formula syntax, word processing formatting and PowerPoint composition.

Internet Use

Security, phishing, social engineering, browsers types, URLs, hyperlinks, Add-Ins, content posting.
Unable to consume content on the web without assistance. Able to consume information on the web but not comfortable with sifting through the content or sharing content on the web. Safe user of web resources; understands importance of source credibility; able to post and share content on the web and understands browser basics.

Hardware & Software

Hard drives, processors, memory, network cards, virus protection, malware, application version, installation and updates.
Unable resolve common computing issues and unclear about configuration considerations for a PC. Able to use a PC and can generally function with the PC but uncomfortable with troubleshooting general computing issues. Understands basic components of a client PC, how those components affect performance, data and usability; comfortable with installing & updating applications, drivers and OS upgrades.



Last modified June 16 2010 03:36 PM