1. Start up any web browser (i.e. Internet Explorer, Firefox, Safari, etc.)
2. Enter the following URL in the available location field in the browser: http://footprints.uvm.edu/ashelp.html
3. Enter your UVM netID in the field marked "UserID".
   Your UVM net id is the same as your email account. Note that this is NOT your email address, there isn't any "@" sign, nor should there be any server or domain names (i.e. no zoo.uvm.edu or uvm.edu). Nor is the UVM netID your first name.last name email address. If you are unsure of what your UVM netID is, look yourself up in UVM's online directory. Your UVM netID is at the bottom of your directory entry, under "UVM Network ID:".
4. After you've successfully logged in, our system will display a list of all active issues submitted under your UVM netID.
5. To submit a new request, click the Submit Request icon, and enter as much information as you can in the form.
6. Click Go to submit the request.
   Someone from our office will be back in touch with you by the next business day.
   You may also edit an existing request right from the initial list of current issues.

If you are unable to start up a web browser or are having difficulty with your network connection, you can of course contact us via the usual analog means:

Email: a-s.computing@uvm.edu

Telephone: 802-656-7971

HOWEVER, please use one contact method and one only, opening multiple threads with us does not resolve your problem any more quickly and in fact makes it more difficult for us to help you.