ETS Client Services Survey - Spring 2008
Please respond to the following questions with regard to your most recent experience with the UVM Helpline or the UVM Computer Depot.
1) Your UVM affiliation:
Student
Family Member of Student
Staff
Faculty
Faculty Emerita/Emeritus or Retired Employee
Affiliated Organization Employee
Other (Please Explain)
2) Are you currently satisfied with the hours of operation of the Davis Center Computer Depot Clinic? (Operating hours M-F 9:00-4:30)
Yes
No
If No, please comment on what hours you would prefer.
3) Are you currently satisfied with the hours of operation of the UVM Computing Helpline? (Operating hours Mo-Th 8:00 AM-9:00 PM Fr 8:00 AM - 5:00 PM)
Yes
No
If No, please comment on what hours you would prefer.
4) Would 24/7 operation be beneficial to you?
Yes
No
5) How did you make your initial contact for service from ETS
By Phone (Helpline)
In person (Computer Depot Sales-purchased)
In person (Computer Depot Service)
In person (113 Waterman Computer Labs)
Service Call (Technician visited you)
5-A) Please rate your level of satisfaction with the service selected in question 2.
Satisfaction Level
N/A
Very Dissatisfied
Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
A. Service Location (Davis Center)
B. Comfort of Facilities
C. Quality of Service
D. Speed of Service
E. Staff Attitude
F. Staff Knowledge
G. Hours of Operation
H. Knowledge / Skills You Gained
I. Ability to reach tech
J. Timeliness of voicemail return
K. Timeliness of email return
5-B) For the categories A through K above, please enter the letters of the 3 categories most important to you:
Most important
Second most important
Third most important
6) If you ranked any of the above categories less than satisfied in question 5-A, please explain:
7) Do you plan on using the UVM Computing Helpline again?
Yes
No
8) Do you have any further comments, or suggestions that would help us to improve our service?
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